https://shift.dipintra.it/ 2026-04-16T07:07:01+02:00 https://shift.dipintra.it/ https://shift.dipintra.it/_media/favicon.ico text/html 2018-07-11T07:14:16+02:00 https://shift.dipintra.it/glos:en:3_way_call?rev=1531286056&do=diff 3 way call A remote simultaneous communication process between three devices with multiple people through the phone line. In the remote over-the-phone interpreting process, there are two individuals in this communication and there is an interpreter in between who makes it possible for the two individuals to communicate. text/html 2018-07-05T12:30:29+02:00 https://shift.dipintra.it/glos:en:alignment?rev=1530786629&do=diff Alignment A moral or empathetic process which an interpreter may experience during an interpretation which makes him feel so identified with a patient that he ends up owning the problem the patient has as if it is the interpreters problem. The interpretation professionals must avoid this process while being empathetic but avoiding not to fall into the trap. text/html 2018-07-04T18:18:13+02:00 https://shift.dipintra.it/glos:en:asterisk?rev=1530721093&do=diff Asterisk Open source software (GPL license) having telephone switchboard functionalities that connects telephone numbers, both inside or outside an organisation. References Van Meggelen Jim, Leif Madsen Jared. Smith 2017. The future of telephony. text/html 2018-07-04T13:34:33+02:00 https://shift.dipintra.it/glos:en:availability?rev=1530704073&do=diff Availability An interpreter’s possibility to connect to a phone or internet network to carry out a remote interpretation service. Remote interpretation offers a possibility to obtain an interpreter in a much less time period than in the case of face-to-face interpretation and therefore, professionals must state the time slots when they are available or fix up with a company to receive services at certain times. text/html 2018-05-24T20:32:44+02:00 https://shift.dipintra.it/glos:en:body_language?rev=1527186764&do=diff Body language Body language refers to resources other than talk that are used by all parties (interpreter included) to co-construct meaning and communication. The expression encompasses a range of non-verbal or embodied cues such as gaze orientation and movement, facial expressions, head movements, gesture, body posture and orientation and proxemics. The use of such resources is strongly linked to the specific situation in which the interaction takes place. In video remote interpreting (RI), in… text/html 2018-07-05T09:43:13+02:00 https://shift.dipintra.it/glos:en:briefing?rev=1530776593&do=diff Briefing Information provided to the interpreter by the caller that will help the interpreter to better understand the message and the scenario in which communication will be held. This is information related to the physical, social or emotional environment surrounding the caller and which the interpreter shall use for a better interpretation process. text/html 2018-07-05T11:31:21+02:00 https://shift.dipintra.it/glos:en:buying_group?rev=1530783081&do=diff Buying group A regulated procedure through which several public or private companies form a joint vehicle to hire the same product or service, thus obtaining better financial terms and condition. In the field of interpretation, the companies that won several tenders for interpreters service management, can set up a buying group to outsource a same team of interpreters. text/html 2018-05-23T07:41:08+02:00 https://shift.dipintra.it/glos:en:channel?rev=1527054068&do=diff Channel In remote interpreting, a channel is the communication channel connecting the interpreter, the client and the user, both for a telephone interpreting or video remote interpreting session. For a remote interpreting session, the communication channel should always include all parties, whether they are all in located in different places (Constellation 1) or some of them are co-located (Constellations 2 and 3). text/html 2018-07-05T13:44:26+02:00 https://shift.dipintra.it/glos:en:clarity?rev=1530791066&do=diff Clarity It refers to acoustic clarity, when successive sounds and simultaneous sounds are perceived differently, allowing separate hearing of tones in time and also separate hearing of the sounds emitted by the various callers; relationship between direct and reverberated energy. text/html 2018-07-03T17:33:04+02:00 https://shift.dipintra.it/glos:en:code_of_ethics?rev=1530631984&do=diff Code of Ethics The Code of Ethics is a set of behavioral rules that the professionals must follow to practice their profession. Its implementation is internally judged by professional associations. Generally it has normative value, and its violation can cause a civil or criminal proceeding. In Code of Ethics, the behaviors of professionals with clients, colleagues and professional associations are disciplined. text/html 2018-07-04T14:01:40+02:00 https://shift.dipintra.it/glos:en:confidentiality?rev=1530705700&do=diff Confidentiality With regards to the information handled by the interpreter, this ensures that it is only accessible to those personnel authorised to have access. It is regulated by the ISO/IEC 27002 norm on how to ensure that information is only accessible to those authorised to have access. The confidential information handled by the interpreters is the data of the party’s whom them interpret for, projected presentations, prior documents, minutes, note taking, etc., and all this must be explic… text/html 2018-07-05T12:19:51+02:00 https://shift.dipintra.it/glos:en:confidentiality_agreement?rev=1530785991&do=diff Confidentiality agreement Legal agreement between at least two parties (interpreter and remote interpretation company or interpreter and his own customer), to share confidential material or information for certain purposes, but restricting its public use. text/html 2018-07-04T16:44:12+02:00 https://shift.dipintra.it/glos:en:connected_calls?rev=1530715452&do=diff Connected calls An option that allows you to continue communication with the same interpreter even if the call drops. In this option, if a call drops and the customer calls back and selects the same language in less than 10 minutes, the system will search for the same interpreter from the previous call to provide continuity to the call, just in case the call got dropped by mistake. text/html 2018-07-04T13:29:21+02:00 https://shift.dipintra.it/glos:en:connectivity?rev=1530703761&do=diff Connectivity The capacity to access an interpreter via telephone or interactive video using technical or computational devices. Device connectivity can be established remotely using information networks, through fixed or portable items. References text/html 2018-07-05T13:38:06+02:00 https://shift.dipintra.it/glos:en:conversation_hierarchy?rev=1530790686&do=diff Conversation hierarchy A hierarchy is set in all interactions that determines which party (player) is responsible for managing speaking times. Ranking system given to a player having the highest authority by speaking time management during a conversation with an interpreter. In the field of over-the-phone interpretations, the lack of visual references promotes hierarchization of the call, which usually begins with the authority of the phone operator on the caller and the interpreter, until new … text/html 2018-06-12T12:10:36+02:00 https://shift.dipintra.it/glos:en:cultural_reference?rev=1528798236&do=diff Cultural reference What refers to realities, habits, elements and concepts that are characteristic of a specific society or culture, and which may directly affect the comprehension and production of oral discourse in a foreign language. Cultural references are also vitally important in the interrelation between speakers, due to the enormous degree of expressiveness which they add to the message. text/html 2018-07-04T13:50:36+02:00 https://shift.dipintra.it/glos:en:device?rev=1530705036&do=diff Device An electronic device that intervenes in the remote interpretation process. This could range from fixed terminals to mobile transmission devices. Thus, this includes laptops, mobile or fixed phones, headphones, microphones, screens or cameras, among others. text/html 2018-05-24T07:21:35+02:00 https://shift.dipintra.it/glos:en:digital_platform_of_videoconference_interpreting?rev=1527139295&do=diff Digital platform of videoconference interpreting IT infrastructure to supply the videoconference interpreting. The digital platform is a professional work environment that provide video and audio connection between two or more interlocutors of different languages with an interpreter who has to transfer the contents of a dialogue from one language to another. text/html 2018-07-05T09:44:16+02:00 https://shift.dipintra.it/glos:en:discussion_forum?rev=1530776656&do=diff Discussion forum Interactive digital messaging platform where the interpreters and experts from the field of over-the-phone interpretation can share their ideas, exchange experiences or opinions, discuss a topic or get to know each other in writing. text/html 2018-07-05T12:21:22+02:00 https://shift.dipintra.it/glos:en:empathy?rev=1530786082&do=diff Empathy The interpreter’s ability to put himself in the place of the interpreted party, share their feelings and thus understand their particular situation without aligning directly with the interpreted person. This ability will aid the interpreter to do his job in a more effective and professional manner by contextualising each service within its specific framework. text/html 2018-07-05T13:41:02+02:00 https://shift.dipintra.it/glos:en:ergonomics?rev=1530790862&do=diff Ergonomics A discipline that deals with the design of work environments, tools, and tasks, so that they match the physiological, anatomical, psychological characteristics and skills of workers who will be involved. Remote interpreters must have an ergonomic space to carry out their jobs in an effective and comfortable manner without any impact on their health. text/html 2018-07-05T09:45:51+02:00 https://shift.dipintra.it/glos:en:headphones?rev=1530776751&do=diff Headphones Technical device producing sound waves, which is placed in the ears, used by the interpreter to receive sound information such as the voice of a speaker that should be interpreted. The device can isolate the interpreter from ambient noise. text/html 2018-07-05T12:32:39+02:00 https://shift.dipintra.it/glos:en:incident?rev=1530786759&do=diff Incident An event that occurs during the course of a call. A system failure that occurs during a call which leads to a call drop and the communication and interpretation process may not continue. This failure can be analysed and resolved later. References text/html 2018-07-04T13:46:57+02:00 https://shift.dipintra.it/glos:en:interference?rev=1530704817&do=diff Interference Term used to define any element that interferes in the remote interpretation process in any way preventing it from being smooth and effective. It may be external to the call, produced by ambient noises; or internal, produced by technical connectivity issues. text/html 2018-07-04T13:24:28+02:00 https://shift.dipintra.it/glos:en:interpreter?rev=1530703468&do=diff Interpreter A person who orally translates a message unit called translema (translation unit) from a source language to a target language at a location different from sender and receiver. To do a remote interpretation, the interpreter makes use of remote voice and/or image transmission devices such as telephony or video conferencing systems. text/html 2018-07-05T11:58:01+02:00 https://shift.dipintra.it/glos:en:interpreter_gender_preference?rev=1530784681&do=diff Interpreter gender preference It refers to a case or scenario where the person who makes the phone call has a certain preference to contact interpreters of a particular gender. This gender preference may arise owing to cultural, social, situational or personal background. text/html 2018-07-03T17:50:52+02:00 https://shift.dipintra.it/glos:en:language_service_provider?rev=1530633052&do=diff Language Service Provider Language Service Providers (LSP) are entities that provide linguistic services, such as interpreting services (in situ or remote, video or by telephone), translation, localization or internationalization services. LSP can be private companies, agencies, cooperatives or professional interpreters that offer one or more of the language services reported above. text/html 2018-07-05T09:53:41+02:00 https://shift.dipintra.it/glos:en:microphone?rev=1530777221&do=diff Microphone Technical device that receives sound waves that is placed near the mouth, used by the interpreter to channel his voice to the receiver of the interpretation. References Marti Velázquez, O.F. La incidencia del parámetro protocolo de cabina en la evaluación de la calidad de la interpretación simultánea de conferencias por parte de usuario. Granada: Universidad de Granada, 2016. text/html 2018-07-04T13:45:44+02:00 https://shift.dipintra.it/glos:en:networks?rev=1530704744&do=diff Networks A set of elements integrated into wavebands or cables that allow to send and receive voice and image. ---------- Feedback Suggest changes text/html 2018-07-05T10:43:32+02:00 https://shift.dipintra.it/glos:en:nomadic_phone_number?rev=1530780212&do=diff Nomadic phone number Phone number without geographic restriction based on VoIP. The number can be masked as a national telephone number within a flat rate contract and may be exempt of costs to both the caller and the receiver of the call. With regards to over-the-phone interpreters, these numbers allow the customer to be offered a service at the cost of a national call although the interpreter is physically present in another country. text/html 2018-07-05T08:23:50+02:00 https://shift.dipintra.it/glos:en:note_taking?rev=1530771830&do=diff Note taking Writing system employing abbreviations or symbols used by the interpreters to synthesise an oral discourse that is going to be later interpreted in another language. References Bosch March, Clara. Técnicas de interpretación consecutiva: la toma de notas. Manual para el estudiante. Editorial Comares. 2012. text/html 2018-07-04T13:25:52+02:00 https://shift.dipintra.it/glos:en:operator?rev=1530703552&do=diff Operator Person responsible for setting up non-automated phone calls from a PBX or telephone switchboard. In the event of an healthcare emergency service, this is the person who brings together the patient, interpreter and the public care resource in a single conference call. text/html 2018-07-05T13:49:52+02:00 https://shift.dipintra.it/glos:en:optimum_audio_quality?rev=1530791392&do=diff Optimum audio quality A term introduced by Froeschels in 1943, it consists of a number of guidelines to teach us how to take care of our voice in order to prevent voice disorders, quite common in people who use their voice for professional purposes. These are tailor-made programmes, focused on reviewing the harmful habits and customs and try to change or reduce them to obtain a healthy and comfortable conversational and professional voice. Hygiene standards should focus on: (a) Changes in lifes… text/html 2018-07-05T13:46:28+02:00 https://shift.dipintra.it/glos:en:professional_burn-out?rev=1530791188&do=diff Professional burn-out Prolonged stress response on the body from emotional and interpersonal factors that arise during the interpretation, documentation and training work, including chronic fatigue, inefficiency and negativity. References Cordero, M. (2013). Prevención del síndrome de burnout en intérpretes en los servicios públicos. Trabajo de Fin de Máster en Comunicación Intercultural, Interpretación y Traducción en los Servicios Públicos. Alcalá: UAH, Facultad de Filosofía y Letras. Recup… text/html 2018-07-04T18:06:55+02:00 https://shift.dipintra.it/glos:en:protocol?rev=1530720415&do=diff Protocol Documents that specify how to interpret for a customer or in a particular situation. Some protocols have been signed with the 112 emergency service, 016 hotline for gender violence assistance, social services or services for geolocation of abusers. text/html 2018-07-05T11:13:46+02:00 https://shift.dipintra.it/glos:en:public_tenders?rev=1530782026&do=diff Public tenders A regulated procedure through which a public or private company outsources a service for a specific duration (for example, interpretation) and calls for a public tender from interested companies to submit their financial and management bid for the service they wish to outsource. text/html 2018-07-05T11:41:49+02:00 https://shift.dipintra.it/glos:en:quality_standard?rev=1530783709&do=diff Quality standard A document agreed upon and approved by a recognised body (national or international) that provides for a common and repeated use. A number of rules, guidelines or features for quality tasks or their outcome for obtaining an optimal level of order within the context of quality. text/html 2018-06-12T12:19:02+02:00 https://shift.dipintra.it/glos:en:remote_interpreting?rev=1528798742&do=diff Remote interpreting A type of interpretation which, thanks to the development of Information and Communication Technology, is being increasingly requested as it allows a non-onsite interpretation through telephone or videoconference calls. In telephone interpretation the interpreter will be at the other end of the telephone, whereas in the videoconference call the interlocutors will be able to rely on the interpreter thanks to a camera. text/html 2018-07-05T12:54:23+02:00 https://shift.dipintra.it/glos:en:reverberation?rev=1530788063&do=diff Reverberation Sound phenomenon caused by reflection, where there is a slight persistence of sound after the original source has stopped speaking. Applied to remote interpretation, sometimes interpreters hear the sound of the caller with reverberation, which is an obstacle for the proper understanding of speech that should be interpreted. It is one of the most common technical incidents when the system is not configured correctly or the caller is present in a very big place without any elements … text/html 2018-07-05T12:09:34+02:00 https://shift.dipintra.it/glos:en:schedule?rev=1530785374&do=diff Schedule Time slot during which an interpreter carries out his work. This time period is usually limited by dividing the hours of the day into three parts, namely shifts, which are morning, afternoon and evening. Exceptions will also be present where the time period of interpretation will be limited to a start and end time. text/html 2018-07-05T10:08:57+02:00 https://shift.dipintra.it/glos:en:screen?rev=1530778137&do=diff Screen Surface of some electronic devices where images appear. A device used for the videoconference interpreter to be seen during the interpretation process or to see the people the interpreter is interpreting to obtain more visual and gesture references. text/html 2018-07-05T12:12:29+02:00 https://shift.dipintra.it/glos:en:selective_timings?rev=1530785549&do=diff Selective timings Preferences of an interpreter to work within a specific period of time. An interpreter can set his own work schedule thus delimiting the hours when he can take calls with a start time and end time of the activity. ---------- Feedback text/html 2018-07-05T13:32:49+02:00 https://shift.dipintra.it/glos:en:silence?rev=1530790369&do=diff Silence The period of time when there is no interaction between any of the parties involved in the interpretation. This could be due to several reasons but the one which has most impact on remote interpretation is the silence caused by a trauma that impedes the caller from responding to a question. The interpreter must receive specific instructions on how to act when there is a silence caused by trauma. text/html 2018-07-05T10:19:23+02:00 https://shift.dipintra.it/glos:en:smartphone?rev=1530778763&do=diff Smartphone A type of pocket computer that combines the features of a tablet with a mobile phone. Mobile computing platform, with a greater data storage capacity and to perform functions similar to that of a microcomputer equipped with greater connectivity than a conventional mobile phone. Other common features include multitasking, Internet access via Wifi, 3G or 4G networks, multimedia function (camera, audio and video player), calendar and office apps, contact management apps, GPS and some br… text/html 2018-07-05T13:35:48+02:00 https://shift.dipintra.it/glos:en:speaking_time_management?rev=1530790548&do=diff Speaking time management During an interaction with an interpreter several speaking times that need moderation are set. This moderation determines who has the preference while speaking and this could be a role attributed to the interpreter (mainly in videoconference interpretation) or to the phone operators (in the field of over-the-phone interpretation). A hierarchy is set in all interactions that determines which party (player) is responsible for managing speaking times. text/html 2018-04-11T18:04:45+02:00 https://shift.dipintra.it/glos:en:start?rev=1523462685&do=diff Available Terms in English * 3 way call * Alignment * Asterisk * Availability * Body language * Briefing * Buying group * Channel * Clarity * Code of Ethics * Confidentiality * Confidentiality agreement * Connected calls * Connectivity * Conversation hierarchy * Cultural reference * Device * Digital platform of videoconference interpreting * Discussion forum * Empathy * Ergonomics * Headphones * Incident * Interference * Interpreter * Interpreter gender preference * L… text/html 2018-07-05T12:07:19+02:00 https://shift.dipintra.it/glos:en:system_scalability?rev=1530785239&do=diff System scalability Possibility for the continuous improvement of a telecommunications system to prevent it from getting obsolete and enabling implementation of improvements and adaptation to changes. References Bondi, André B. (2000). «Characteristics of scalability and their impact on performance». Proceedings of the second international workshop on Software and performance - WOSP '00. p. 195. ISBN 158113195X. doi:10.1145/350391.350432. text/html 2018-07-03T08:21:45+02:00 https://shift.dipintra.it/glos:en:technical_language?rev=1530598905&do=diff Technical language Technical Language is a variety of the language used to communicate contents, notions and specialized topics. Compared to the common language, the technical language has specific lexical terms, a syntax that can be more simplified or more complex depending on the context of use and peculiar textual form. Usually the technical language is used by specific socio-professional groups. text/html 2018-05-24T08:02:43+02:00 https://shift.dipintra.it/glos:en:technical_requirements?rev=1527141763&do=diff Technical requirements Set of technical and environmental conditions required for the operation of the digital platform for videoconference interpreting. The technical requirements concern the features of hardware devices (eg. computing power, webcam, microphone, loudspeaker or headphones) and connectivity. text/html 2018-07-11T07:07:28+02:00 https://shift.dipintra.it/glos:en:telephone_switchboard?rev=1531285648&do=diff Telephone switchboard A telephone switchboard is a computer program that links calls. When we use our mobile phone to call another individual, our call passes through several switchboard exchanges until making the recipient's telephone ring. During this procedure the user calls the switchboard, it processes the user's needs, it looks for an interpreter to meet those needs it calls the interpreter and transfers the user's call and the interpreter into a virtual room in which they carry out their… text/html 2018-07-05T12:43:12+02:00 https://shift.dipintra.it/glos:en:training?rev=1530787392&do=diff Training Period of specialisation an interpreter should undergo in order to work in the remote interpretation sector. It comprises of a certain number of hours with specific content that will differentiate and compliment the education in interpretation with remote interpretation speciality. The contents of this speciality will be tailored such a way that the interpreter can complement his training as required for the specific task of remote interpretation. text/html 2018-07-05T11:09:23+02:00 https://shift.dipintra.it/glos:en:user_satisfaction?rev=1530781763&do=diff User satisfaction Quality of service as construed by a remote interpretation user differs from the standards published in the ISO standard or what the interpreters themselves understand as a job well done. Users deem to measure subjective parameters such as waiting time until the interpreter gets connected, the treatment received, the interpretation price or the level of language shared between user and interpreter. text/html 2018-05-24T21:29:10+02:00 https://shift.dipintra.it/glos:en:videoconference_interpreting?rev=1527190150&do=diff Videoconference interpreting Videoconference Interpreting (VCI) refers to interpreting in a setting whereby the participants themselves are distributed across two or more sites, and the interpreter is normally located at one of these sites. In the context of Public Service Interpreting it is sometimes useful to distinguish between two configurations of VCI, i.e. one whereby the interpreter is co-located with the speaker representing the authority and the other whereby the interpreter shares the… text/html 2018-07-05T13:18:20+02:00 https://shift.dipintra.it/glos:en:vocal_hygiene?rev=1530789500&do=diff Vocal hygiene A term introduced by Froeschels in 1943, it consists of a number of guidelines to teach us how to take care of our voice in order to prevent voice disorders, quite common in people who use their voice for professional purposes. These are tailor-made programmes, focused on reviewing the harmful habits and customs and try to change or reduce them to obtain a healthy and comfortable conversational and professional voice. Hygiene standards should focus on: (a) Changes in lifestyle and… text/html 2018-07-04T18:15:34+02:00 https://shift.dipintra.it/glos:en:voice_messaging?rev=1530720934&do=diff Voice messaging The system used to send, store and retrieve audio messages. Likewise, a method through which a sender can leave his voice message so that it can be subsequently heard and interpreted. ---------- Feedback Suggest changes text/html 2018-07-04T19:14:05+02:00 https://shift.dipintra.it/glos:en:voip?rev=1530724445&do=diff VoIP Acronym (Voice Over Internet Protocol) to denote a set of systems that enables voice to be transmitted over the Internet. Here, the voice travels in digital format, data packets, and not in an analogue manner, through the traditional double copper cable. text/html 2018-07-05T11:36:58+02:00 https://shift.dipintra.it/glos:en:waiting_time?rev=1530783418&do=diff Waiting time The amount of time taken since the caller places the call until the interpreter responds. There are two most frequently used systems by remote interpretation companies for the assignment of interpreters. 1.- Rotating system where the calls switch from one interpreter to other based on a logarithm of priorities. text/html 2018-07-05T10:06:00+02:00 https://shift.dipintra.it/glos:en:webcam?rev=1530777960&do=diff Webcam Digital device that transmits image over the Internet on to a screen. In the case of remote videoconference interpretation, webcams or network cameras can transmit the image of a conference hall, medical consultation room, courtroom, etc., to the interpreter’s computer or the image of the interpreter to the place where the event that is being interpreted is held. text/html 2018-07-03T07:49:19+02:00 https://shift.dipintra.it/glos:en:working_environment?rev=1530596959&do=diff Working environment Location where a task is completed. When pertaining to a place of employment, the work environment involves the physical geographical location as well as the immediate surroundings of the workplace, such as a construction site or office building. Typically involves other factors relating to the place of employment, such as the quality of the air, noise level, humidity and additional perks. I also includes all necessary devices to carry out interpreting services such as headp…