A hierarchy is set in all interactions that determines which party (player) is responsible for managing speaking times. Ranking system given to a player having the highest authority by speaking time management during a conversation with an interpreter. In the field of over-the-phone interpretations, the lack of visual references promotes hierarchization of the call, which usually begins with the authority of the phone operator on the caller and the interpreter, until new players enter the conversation, such as medical personnel or police officers.

Dualia Teletraducciones SL. Telephone interpreters training. 2015

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